Prolaborate Cloud - Domain Name Change & SSO SSL Certificate Handling

Prolaborate Cloud - Domain Name Change & SSO SSL Certificate Handling

Changing the Domain Name in Prolaborate Cloud Environment 

If your organization is moving to a new domain (e.g., from @old-domain.com to @new-domain.global) and you're using Prolaborate Cloud, follow these steps for a seamless transition. 

What Does a Domain Name Change Affect? 

- Prolaborate login URLs 
- User login recognition (preventing duplicate user accounts) 
- Single Sign-On (SSO) settings 
- Integration configurations (e.g., Confluence, SharePoint) 
- EA model access 
- Pro Cloud Server (PCS) and Floating License connections 

What You Need to Do 

1. Send an email to cloudsupport@prolaborate.com at least 3 business days before the domain change. 
2. Include the exact new domain name format (e.g., shin.ogata@something-different.global). 
3. Mention the planned domain change date. 
4. Confirm SSO usage and provide contact details of the internal SSO team (if applicable). 

What Prolaborate Support Will Do 

In Prolaborate: 
- Update the Prolaborate URL with the new domain. 
- Update all user email domains in the Prolaborate database via script. 
- Reconfigure SSO settings (if SAML SSO is used). 
- Assist in reconfiguring integrations (e.g., Confluence, SharePoint). 

In Infrastructure: 
- Guide you in updating embedded Prolaborate links on external platforms (e.g., Confluence iFrames). 

In PCS and Floating License Server (FLS): 
- Update Pro Cloud Server connection settings. 
- Update floating license server details. 
- Change repository/model alias names if requested by the customer. 

In Enterprise Architect (EA): 
- Update user emails in the EA database via script after the domain change. 
- Ensure existing access rights are retained. 

What You Can Expect 

- Seamless login experience without duplicate accounts. 
- SSO continuity with coordination from the support team. 
- Full assistance throughout the process. 
- Smooth and secure domain transition. 

Prolaborate SSO Configuration – SSL Certificate Handling 

For cloud customers setting up SAML SSO, the Prolaborate support team is responsible for managing SSL certificates. In a reported case, the SSL certificate upload was unintentionally missed, causing delays in SSO setup. 

Resolution: 
- The support team uploaded the SSL certificate and updated the password. 
- Once uploaded, the customer completed the SSO configuration successfully. 
- If a certificate is already uploaded, it will appear in the 'Existing Certificate' section. Uploading a new file will replace the existing certificate. 

Email Draft for SSL Certificate Handling 

Hi <Customer>, 
 
Thank you for reaching out. 
 
For Prolaborate Cloud customers, SSL certificate uploads are managed by our support team. We have uploaded the required certificate and updated the password. 
 
If the SSL certificate is already visible in the 'Existing Certificate' section, you may skip the upload and proceed with the SSO configuration. Uploading a new file will replace the existing certificate. 
 
Please let us know if you need further assistance. 

Reference Tickets 

- Domain Change Process: https://desk.zoho.com/agent/sixthforcesolutions/sparx-platform-support/tickets/details/759413000010848428 
- SSL Certificate Handling: https://desk.zoho.com/agent/sixthforcesolutions/sparx-platform-support/tickets/details/759413000063149001 

    • Related Articles

    • Known Issues – SAML SSO

      Q1: SSL (.pfx) certificate password validation in SAML Sign On page Description 1. We encountered a problem with the Prolaborate SAML settings page when investigating an issue for Zabka. 2. The SSL (.pfx) password is not being validated in the SAML ...

    • SAML SSO Login is redirecting back to the login page

      Troubleshooting: SSO Login errors Issue Title: SSO Login is redirecting back to the login page Description When using the “Login in with SSO” option in the Prolaborate login page, the user is redirected to the SSO site for Login credentials. After ...

    • FAQ - Prolaborate V5

      Q1: Will the Admin Account and Support Account Consume a License? Answer The admin@prolaborate.com account is an inbuilt user automatically included during Prolaborate installation.Regarding the support@prolaborate.com account, please note that the ...

    • Prolaborate and PCS roll back steps document.

      Description: In case if the customer asks for roll back steps of Prolaborate and PCS, we can share the below document with them it is verified by Product team. Document link Example Email: Hi Rajat, Thank you for your patience. We have attached the ...

    • Prolaborate Active Directory Troubleshooting and Known Issues

      This consolidated document summarizes the customer‑reported issues related to setting up Active Directory (AD) with Prolaborate. The goal is to help support teams and automated systems (e.g., Zoho Desk) identify known problems and guide customers ...