Known Issue-Model Connection
Encountering an "XML incomplete error" when attempting to connect to the model in EA.
Description:
When attempting to connect to the model in EA, users encounter an error message stating "XML incomplete error." Any attempts to modify the repository result in this error.
Possible reason:
This problem arises in EA version 15 when users connect the model via cloud connection. The error message indicates that the source XML is incomplete or invalid.
Workaround:
To resolve this issue, users should update to the latest version of EA, specifically version 16.X. The latest version addresses this known issue, ensuring a smoother experience with the model and repository connectivity.
Email Draft:
Hi Customer name,
Thank you for your email.
We understand that you have been experiencing an error with the Microsoft OLEDB pop-up message when using the local EA thick client via a cloud connection.
Based on our investigation, we have found that this issue is a known issue in EA version 15. We recommend upgrading to the latest version, v16.1, which has been enhanced and optimized to address such issues.
You can find the latest version at the following link:
you've installed the latest version, please try running the scenario again and inform us of the outcome.
Please let us know if you have any further questions or concerns.
(If customer ask about credential about EA download website)
Hi Customer name,
Thank you for the email.
Please download the official version of Enterprise Architect, please use the link provided in the previous email.
The necessary credentials for accessing the download should have been shared with you in the purchase confirmation email. If you are unable to locate these credentials, kindly reach out to our admin team for assistance. They will be able to provide you with the required password promptly.
If you still encounter difficulties, please reach out to support@sparxsystems.com, and they will assist you promptly.
Reference:
Ticket ID: #11392
Subject: Issue with DB connection
Department: Sparx Platform Support
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