Prolaborate Analyzer - Known Issues & Troubleshooting Guide

Prolaborate Analyzer - Known Issues & Troubleshooting Guide

Images Exported from Analyzer are not Clear 

Description: Images exported from Analyzer with a high number of nodes are not clear. This is a known bug in Prolaborate V5.2. 

Reference Ticket(s): #8374, Prol-Bug3543 

Workaround: No workaround mentioned. Bug fix planned in future release. 

Image Reference: Refer to attached images showcasing unclear exports. 

Permission Denied Error when Editing Analyzer Nodes (V5.2) 

Description: Users receive 'Permission Denied' error when editing nodes. Affects regular users, not Super Admins. 

Reference Ticket(s): #10487 

Resolution: Fixed in Prolaborate V5.3. Temporary workaround: Grant 'Modeling Languages' access to user groups. 

You Do Not Have Access to Artifact Error 

Description: Occurs when Sections and Access Permissions are not configured for user/user group. 

Reference Ticket(s): #18642 

Resolution: Configure Sections and assign Access Permissions correctly in repository settings. 

Transferring Analyzer Views Between Repositories 

Description: No UI feature exists for transferring views. Must be done via database manipulation. 

Reference Ticket(s): https://desk.zoho.com/agent/sixthforcesolutions/prolaborate-support/tickets/details/759413000045078920 

Notes: Creator of Analyzer view can only be identified through database queries. 

Encoding Issue with Scandinavian Characters 

Description: Scandinavian characters (Ö Ä Å) get corrupted when edited in Prolaborate and viewed again in Sparx EA. 

Reference Ticket(s): #6982 

Workaround: Uncheck 'Beta: Use Unicode UTF-8 for worldwide language support' in Windows Region settings. 

Slow Performance in Analyzer View 

Description: Analyzer View performance is slow, especially with Archimate models, in Prolaborate V5.3. 

Reference Ticket(s): #15253, #15467 

Resolution: Fix scheduled in Prolaborate V5.4. 

Permission Denied Error when Editing Nodes (V5.3) 

Description: Similar 'Permission Denied' error as V5.2 persists if 'Modeling Languages' access is not granted. 

Reference Ticket(s): #9984, Prol-Bug3644 

Workaround: Grant 'Modeling Languages' access in user group settings. 

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