Known Issues - Dashboard

Known Issues - Dashboard

Filter option unavaliable for all columns

Description

The customer reported in v3 that we have every column in report widget have filter option but in v4 only one filter option for all tables. 


Possible Reason

This is a feature in v3 but it was discontinued in v4. 

Remediation 

Need to wait for future releases of this feature 

First response – Troubleshooting Steps 

Hi Customer Name, 
 
Thanks for contacting Prolaborate Support. 
 
We are pleased to inform you that the feature you requested, which involves having filters on each column, will be included in the future release of Prolaborate V4.5. The version is scheduled to be released by the end of May. We will keep you informed on the release updates. 

Please let us know if you have any other further questions or concerns.  

Reference Tickets 

Ticket ID: #3541
Subject: Prolaborate v4 - table filters per each column
Department: Prolaborate Support

Prolaborate V5 Dashboard fails to load all Widgets and ribbon buttons unresponsive

Description 

- There is an issue with the Prolaborate’s V5.0.0.46 Dashboard where the widgets are not displayed. The widgets can be viewed on the Edit dashboard page, but when the users save the dashboard, the widgets are not displayed on the dashboard page. 
- Upon investigation, it appears that the problem specifically occurs within the dashboard of a production model. 
- As for the dashboard, the widgets are not displayed properly, most of the widgets were missing. Please refer to the video Prolaborate dashboards fails to load all widgets.mp4. 


Steps Taken 

- We reached out to L2, and we investigated the issue and reached out to the Product Team. 
- We were able to replicate this issue in Prolaborate V5.0.0.51. 
- Based on the inputs from the Product and Dev teams, this was identified as a bug that arises when there is an empty widget in the dashboard.  
- This also affects the header icons like Menu, Home button, Dashboards, Diagrams, Help icon, Search icon, and so on. 

Work Around 

- The issue resolves when removing or adding content to the empty widget. 
- By adding a chart to the empty widget and the user will be able to view all the widgets in that dashboard. Furthermore, the icons mentioned above were also functioning properly without any issues. 

Response 

(This response can be sent to the customer till the latest version is released. The latest version as of now is V5.0.0.46) 
Hi <Customer>, 
Thank you for your patience. 
We have investigated the dashboard issue with our team. Based on our investigation, the cause of the issue is the empty widget labelled "The Arrival Notice process diagram" in your dashboard. 


Our internal team has identified this as a bug, and it will be fixed in a future release. As a workaround for this issue, we kindly ask that you either remove or populate content within the empty widget. We have tested this from our end and can confirm that this will resolve the issue. Please give this workaround a try and inform us of the results. 
If you have any further questions or concerns regarding this, please let us know. 

Reference 

Ticket ID: #6833
Subject: Prolaborate Dashboard fails to load all widgets
Department: Sparx Platform Support


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