Troubleshooting - Mailer Configuration
Q1: General Error occur while Setting up Mailer
Configuration.
Description
Customer reported an error: "[General Error]". While
configuring the mailer, refer screenshot below.
Possible
Reason
1. The report issue could be related to incorrect
configuration settings.
Mail Draft
Hi
[Customer Name],
Thank you
for reaching out to Prolaborate support.
1. Confirm
the correct Mailer server name.
2.
Experiment with different encryption options and ensure the port is valid.
3.
Verify that the email addresses used in all fields are valid.If the
issue persists, please provide us with the following details:
1. Is this
a fresh configuration or are you encountering issues with an existing
configuration?
2.
Prolaborate version.
3. Please
clear the existing logs and share the new logs after reproducing the issue. Sharing log files, as outlined in
the documentation [here], will help us analyze the situation more
effectively.
Please feel free to reach out if you have any further questions or need additional assistance.
Reference
Ticket ID: #8858
Subject: "General
Error Occurred" when configuring mailer
Department: Prolaborate
Support
Q2: How to invite existing users via email in Prolaborate
Description
The
customer had enquired about inviting existing users via email in Prolaborate. Troubleshooting
steps
Step 1
To add a user, enter their
username in the field, and a dropdown with their corresponding email ID will
appear. Simply click on the user to include them in the invite list.
For new users, input their email
ID and press enter to add them to the invite list. Existing users are
highlighted in green, while new users are marked in orange in the invite list.
Step 2
Compose your desired message for
the email, then click "Invite" to send out the invitation.
You can refer to the
documentation here to learn more about this feature. Please review
this information and let us know if you have any questions or need assistance
regarding this.
Reference
Ticket ID: #8462
Subject: How to share diagrams
with an email address stored in Prolaborate
Department: Prolaborate Support
Tags
Invite users , invite existing
users , invite new users, general error, incorrect mailer configuration, mailer congifuration
Related Articles
Known Issues - Mailer Configuration
Q1:"SMTP client authenticates but the username or password is incorrect" error when testing the mailer configuration Description When testing the mailer configuration in Prolaborate, the error message "SMPT client authenticates but the username or ...Troubleshooting - Manage Users
Q1: Change User's Login Email to a Different Email Address Description The customer has submitted a request to update the login account from PCuthbert@meaa.mea.com to AUmat@meaa.mea.com. Step by Step instructions Step 1: Log in to your Prolaborate ...Troubleshooting: Unexpected Error Occurred in Sections
Description "Unexpected Error occurred" when configuring sections in Prolaborate. Possible Reason Unexpected errors may occur if the EA Schema is not executed properly in the EA database. First, we need to check the EA database tables to see whether ...Known Issues - Manage Users
Q1: User Management Page Loading in Prolaborate Description: When attempting to add a user in Prolaborate, the user encounters a loading state while accessing the user management page. Possible Reason: The loading problem arises when a user upgrades ...Troubleshooting - Confluence
Q1. "Unable To Connect To Prolaborate" error in Confluence Description Confluence page displays Unable to connect to Prolaborate error after license renewal. Troubleshooting Steps 1. Try generating a new security token from Prolaborate and ...