FAQs: General

FAQs: General

FAQs: General 

 

  1. Question: Is emailing to support@prolaborate.com the only channel available to us for logging issues/bugs or requesting new features? 

 

Answer 

We understand your query, for your kind information to register any queries or feature request related to Prolaborate please mails us at support@prolaborate.com, and we will reply to you promptly. 

  

If you have reported any bugs/feature requests when it is available in the release we will inform you. 

 

Reference 

Ticket ID: PROL-20220804082741 

 

Tags 

Logging issues 

 

  1. Question: Do I need a Silverlight solution for the Prolaborate application to work properly? As this is an old technology, we plan to uninstall it from Prolaborate and ProCloud application servers 

 

Answer 

Prolaborate is not dependent on Microsoft Silverlight and the Prolaborate is compatible with following modern browsers: 

Chrome 44 or above (recommended) 

Firefox 38 or above 

Safari 9 or above 

Microsoft Edge 75 or above 

A minimum screen resolution of 1280x720 is required for the best use of Prolaborate. 

  

For more information on Prolaborate requirements refer to the section Pre-requisites in the below link. 

https://prolaborate.sparxsystems.com/resources/documentation/installation-guide. 

 

Reference 

Ticket ID: PROL-20220803084949 

 

Tags 

Silverlight 

 

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