Known Issues - Jama Integration

Known Issues - Jama Integration

Pick List Items are missing in EA thick client

Description

Picklist values are missing in EA thick client. When accessing from EA, the system integration reads picklist information as an empty string. 

Picklist in Jama

Preview

Picklist in Enterprise Architect

Preview 

Steps to Reproduce

1. Created a requirement in Jama with a pick list field. 
 
2. When viewing from an EA thick client, it will show asterisk values instead of the actual pick list. 

 This issue can be reproduced in PCS (5.1.128 or older versions).

Possible Reason

The Jama dev team confirmed that PickList is not supported currently, and HQ will implement this in a future release of Pro Cloud Server

Workaround

There is a workaround to add the PickList items as tagged values in EA.
1. Click on the menu drop-down icon and select Configure.

2. Click on Configure Field Mapping. 

3. Select the External type and External Field.
  
4. In Maps to fields, select Tagged value and type in a name for your tagged value.
 
5. Click Save

Once you've done this, you have to create a new local element so that the tagged value is updated in your local Jama element.
Preview

Email Response

[Initial email to be rolled out]

Hi Team,

Thank you for your patience and understanding.

We would like to inform you that the type PickList is not currently supported. Our Internal Team has verified that this feature will be included in the future build of Jama Integration. We will keep you posted on any updates regarding this. 

If you have any questions or need assistance regarding this, please let us know. 

[This workaround can be shared if the customer is looking to add the PickList as a tagged value in EA]

Hi <Customer>,

Thank you for your response. 

We have checked this with our team. Currently, it is possible to configure Jama properties as tagged values by following the steps outlined below,
<WORKAROUND>

If this doesn't address your specific needs, please provide more details about your request, so that we can assist you accordingly. Kindly review this information and let us know if you have any questions or need assistance. 

Reference

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