Known Issues - Add-in License Support/Issue

Known Issues - Add-in License Support/Issue

Q1: Unable to connect to the Floating License Server and EASaaS shows no available keys when trying to login

Description 

After entering the Shared Keystore credentials and clicking OK button, the following error message is displayed. 







The keys are fetched from a client machine but it’s not working in the server machine where the PCS and FLS are hosted.


 


Possible Reason 

  1. On checking the floating license group, the default configuration settings were used which are actually for example purposes. The Group Configuration must be configured properly to match the requirements.
  2. The “Admin” user is for the purpose of allowing connections from the Floating License Configuration Client and cannot be used by Enterprise Architect to obtain a license. It’s possible that this error might occur when the admin account is used for login in multiple machines (or) incorrect  information in the Group Configuration.      
  3. When all keys have been retrieved and there are no keys left for the next user, it results in a 'no available key' issue. If keys are theoretically available, yet the problem persists, restarting the service may resolve the issue. 

Work Around

  1. The default configuration was updated by removing the sample user groups and adding new users.
  2. When logging in with the new users, the Enterprise Architect was able to fetch the licenses from the Floating License Server.
  3. Need to increase the lease expiry date for the key if the issue occurring repeatedly when he have available keys. 

Reference 

  1. Documentation on FLS user group management.
  2. Ticket ID: #2188
    Subject: Key Authorization issue
     Department: Prolaborate Support
    URL: https://desk.zoho.com/agent/sixthforcesolutions/prolaborate-support/tickets/details/75941300000847206
  3. Ticket ID: #6517
    Subject: Huntington - EA Users Prompted for Key at Start Up
    Department: Sparx Platform Support
    URL: https://desk.zoho.com/agent/sixthforcesolutions/sparx-platform-support/tickets/details/759413000024467230

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