Known issue: Access denied error when clicking SSO in Prolaborate(Autoscaling environment)
"Access denied" error when clicking SSO in Prolaborate.
Description:
The customer reported being unable to access Prolaborate. When clicking the SSO, they encountered an "access denied" error in Prolaborate.
Possible Reason:
As confirmed by the Dev team, the access denied error occurs during the machine scale-up (auto-scaling environment) when users click login with SSO at that time. it will automatically resolved once the scale-up is completed.
Workaround:
- If the issue may have occurred due to an old certificate being uploaded in the SAML group, but if the certificate is valid and the issue still persists, please inform the customer to reconfigure the SAML group and restart the customer environment on our side.
- Our team applied the patch to the customer environment who faced the Access denied error when clicking SSO in Prolaborate.
Reference:
Ticket ID: #9637
Subject: Unable to access the environment.
Department: Sparx Platform Support
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