V3 Information Logs: 

1. Clear the existing information logs from the folder: C:\Program Files (x86)\Prolaboratev3\Prolaborate Logs 
   
2. Open the Prolaborate Management service located at: C:\Program Files (x86)\Prolaborate\ProlaborateServiceManagement
   
3. Set the log level to "information" and click the "Save" button. 
   
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4. Restart the Prolaborate v3 service from the task manager.
   
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5. Reproduce the issue to generate new logs.
   
6. Please provide the Prolaborate logs in the form of a zip file from the following location: C:\Program Files (x86)\Prolaboratev3\Prolaborate Logs. 
   

V4 Information Logs: 

1. Clear existing information logs from the folder: C:\Program Files (x86)\Prolaboratev4\ProlaborateV4\Logs\WebApp (Note It is for V4 Customers)
   
2. Open the Prolaborate Management service located at: C:\Program Files (x86)\Prolaboratev4.\ProlaborateManagement
   
3. Set the log level to "information" and click the "Save" button.
   
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4. Restart the Prolaborate v4 service from the task manager.
   
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5. Reproduce the issue once again to generate new logs.
   
6. Please provide the webApp logs in the form of a zip file from the following location: C:\Program Files (x86)\Prolaboratev4\ProlaborateV4\Logs. (Note It is for V4 customers).

HAR File: 

1. At the time of issue  you are experiencing. right-click in the browser window or tab and select "Inspect." 
   
2. Click the "Network" tab in the panel that appears.
   
3. Once you have reproduced the issue, click the download button (Export HAR) that appears when you hover your pointer over it.
   
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4. Name the file and click "Save" to download it.
   
5. Please share the downloaded HAR file with us by attaching it to your response email. This will greatly assist us in diagnosing the issue you are facing. 
   

 Reference tickets: