Troubeshooting - Multi-Factor Authentication

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• FAQs - Multi Factor Authentication

  Q1 I found that when I left MFA feature not enabled on the beginning there is no option to enable it form general settings page – it not appears on this page. Answer Hi <Customer>, Thank you for the update. We would like to clarify that there are no ...

• Know Issue - Multi-Factor Authentication

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• Troubleshooting: Authentication Failed when Logging in from Remote Desktop

  Issue Title: Getting “Authentication Failed” error when logging in from a remote desktop Description The customer was creating a new environment with Prolaborate 4.2.1. They were able to access the environment on the server machine without any ...

• Troubeshooting - SharePoint Integration

  Q1. How to do SharePoint Integration with Prolabaorate. Prerequisites 1. Enable the "Embedded Share" or “Public share” option from the Repository settings as required. Share links at SharePoint Public and Private links allow users to share specific ...

• Troubleshooting – Dashboards

  Q1. Information Needed for Investigating Prolaborate Default Dashboard Thumbnail Issue Post-Upgrade of V3 Description In this article, we are about to see what all we should request from the customer to share with us for investigating the Prolaborate ...