Know Issue - Multi-Factor Authentication
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FAQs - Multi Factor Authentication
Q1 I found that when I left MFA feature not enabled on the beginning there is no option to enable it form general settings page – it not appears on this page. Answer Hi <Customer>, Thank you for the update. We would like to clarify that there are no ...
Know Issue - Connectivity Issues
Q1:Issue with Model cloud connection in EA. Description: The customer faced an error while connecting the model via connection. Model connection failure (Pro Cloud Server: The HTTP connection reported the following error: 12002) 1. The customer is ...
Troubeshooting - Multi-Factor Authentication
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Known Issue: Installation
Q1: HTTP error 401 and 401.2 - Unauthorized Access Description Customer reported that they installed Prolaborate 3.x freshly in their environment and they had encountered the following error. Remediation Enabling the options in IIS to resolve this ...
Known issue: Heatmap Visibility Issue in Prolaborate
Q1: Heatmap visibility issue in Prolaborate. Description: The Customer is experiencing an issue with the visibility of the heatmap in the prolaborate diagram. They note that while hovering over lines in the filter menu, the heatmap appears in bright ...