Prolaborate Collaboration – FAQs and Troubleshooting Guide
1. Tagging and Notifications in Prolaborate Discussions
Q1: Why can’t Read-only users be tagged in Prolaborate discussions?
Users require Collaborate access to participate in discussions (tagging, commenting).
Read-only users are limited to viewing artifacts to prevent unintended modifications.
Q2: Why don’t users receive email or push notifications when mentioned in discussions?
Ensure email server configurations are correct in Prolaborate.
Push notifications appear in-app and need an active session.
Reference: Ticket ID #9677
View Ticket
Tags: Discussion, Tag user, Read-only access
2. Prerequisites for Enabling Open Community Access (OCA)
Q: Do we need to enable Public Share to enable OCA?
Yes, from Prolaborate version 5.4, Public Share must be enabled first for OCA to work.
Reference: Ticket ID #17944
View Ticket
Tags: OCA, Public Share, Repository Settings
3. Repository Share Button Greyed Out After Upgrading to Prolaborate 5.5
Q: Why is the Repository Share button greyed out post-upgrade?
Disable and re-enable the OCA option in Repository Settings to refresh configuration.
Reference: Ticket ID #22339
View Ticket
Tags: Prolaborate 5.5, Repository Share, OCA, Upgrade
4. Package Pages Not Showing Children Tables in Public Links
Q: Why are children tables not displayed in Public Links?
Currently, Public URLs show only package-level info.
Use Private URL or Browser URL for full details until a future update addresses this.
Reference Tickets: #14344, #15174
View Ticket #14344
View Ticket #15174
Tags: Package Pages, Public Links, Children Tables
5. How to Enable List Edit Capability in Prolaborate
Summary:
Unable to edit a package due to locked root folders.
Troubleshooting Steps:
Log in using credentials of the user/group who applied the lock in EA.
Request the locking user to remove the lock by selecting “No lock” in EA.
Once unlocked, enable the “Edit” toggle in Prolaborate.
Reference: Ticket ID #11348 (Scottish Power Ltd)
View Ticket
Tags: Edit Package, Lock Root Folder
6. Basic Properties Not Visible When Reviewing Connected Elements
Issue:
Connected Elements not visible under Basic Properties.
Resolution:
Import or configure the MDG file into the modeling language.
Connector names are visible in the Traceability tab.
Reference: Ticket ID #15135 (Wesfarmers Chemicals, Energy & Fertilisers)
View Ticket
Tags: Connected Elements, Traceability, Connector Names
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