Troubleshooting – Database Migration Issue

Troubleshooting – Database Migration Issue

Description

Prolaborate schema error while trying to perform a backup via Prolaborate service manager. 


Resolution

- If you are getting this error, check the database table. 
- The Migration might not work properly if tables are added manually directly to the database. 

Troubleshooting steps:

Step 1: Stop the Prolaborate service 
Step 2: Go to the Prolaborate logs folder - C:\Program Files (x86)\Prolaborate\Prolaborate Logs and delete the log files from all the folders 
Step 3: Go to the Prolaborate Service Management folder - C:\Program Files (x86)\Prolaborate\Prolaborate Logs\Service Management Logs and delete the log file. 
Step 4: Set the logging level to “info” in Prolaborate Service Management
Step 5: Try to take the backup in Prolaborate Management 
Step 6: Go back to the above folders again and share the log files that are created

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